About Ushorseshoe-gifts.co.uk, lucky-horseshoes.co.uk, good-luck-horseshoes.co.uk are trading names of HorseCo ltd. reg.no. 4566857. Our Contact details:HorseCo Ltd., c/o The Bungalow, Norris Lane, Chaddleworth, Berkshire, RG20 7DZ, UKSales Orders & Information tel: 0788 064 6804 open 8am to 8pm every dayEmail: firstname.lastname@example.orgHorseCo Ltd. is an online only retailer. The above is an admin address and we do not trade from those premises.
Making A PurchaseIf you have any queries please give us a call, you will speak to people who work for the company based in the UK.ITEMS AVAILABLE ONLINE - Just browse our catalogue, make your choices and add any items that you wish to buy into the shopping cart.After you have finished your selection, click on VIEW CART and edit your order if necessary. When you are ready to pay click on CHECKOUT to fill in the details that we need to complete the order.You can pay online via the secure link to our card processing companies.If you do not want to order online give us a call to order and pay over the telephone, alternatively print out the order and post with your cheque.Some BESPOKE CUSTOMISED ITEMS - may not be available to order online. Please see the information displayed on the store pages to help you buy these items.When you receive confirmation of payment from our payment service providers, this is to confirm that we have received your payment. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we email you confirmation of order. We have included this term to protect us in the case that a mistake has been made in pricing, or we are no longer able to supply a particular product for some reason, or the specification has changed but possibly not updated on the web site. In these cases we will always contact you first to ensure that the product/price is acceptable.
Shipping And HandlingPostage & Packing = P&P: UK P&P is stated on the "Checkout" page before you add your details.Parcels are normally sent by Royal Mail. Parcels up to1kg may be sent as 2nd Class Parcel. Parcels over 1kg may be sent by Courier.Both Couriers and Royal Mail may take 2 to 3 days for delivery (delivery does not include manufacturing time).A signature may be required for signed for deliveries, unless you have authorised us to leave the packet/parcel without signature. However Horseco Ltd, Royal Mail or Couriers will not be responsible for the security of your parcel in this event.P&P is calculated on a weight basis as follows:Up to 100gms = £2.00, 101 to 250gms = £2.95, 251- 1000gms (1kg) = £4.95, 1001-2000gms (2kg) = £5.95, 2kg-5kg = £7.50.Some multiple items or components may have to be shipped seperately - this does not increase the P&P you pay.The above shipping costs & delivery is for orders within the UK. Overseas buyers are invited to email us with details of the products they are interested in and we will quote a price in both £ sterling and your national currency inclusive of P&P. If accepted we will then email a PayPal invoice to collect payment.Deliveries can normally only be made to the same address as that registered to the credit/debit card.If you want a delivery to an alternative address then please contact us before making payment.Delivery to an alternative address means that the order may not be able to be completed "Online", we will advise you during your call.Delivery will then be made once the payment has cleared in our account and the payment will be exempt from chargebacks.
Delivery ScheduleWe stock considerable quantities of many types and sizes of horseshoes in natural condition or part finished, but we only complete and customise them to order to reduce the time the items are on the shelf. This helps quality control.Products that require processing or other work will normally be completed within 7 calendar days of receiving your payment/order. This does not include the time taken by Royal Mail or Couriers to deliver parcels which may add a further 2 to3 days. Therefore if your "must receive by" date is time sensitive, please advise us by email or type a comment in the box at "Checkout" so that we schedule production and posting accordingly.If we cannot produce/deliver to meet your "must receive by" timing we will notify you and ask for your instructions.Some special plating or lacquering or processes may take longer. If there is going to be any delay, we will advise you by email (or telephone or text if you have given us this information and you prefer this method) at which time you can cancel your order for a full refund or advise us accordingly.International orders are confirmed to you when we have the couriers schedule in hand.You will be emailed (or we will contact you according to your preference) when the goods have been posted by us.Deliveries can normally only be made to the same address as that registered to the credit/debit card.If you want a delivery to an alternative address then please contact us before making payment.Delivery to an alternative address means that the order may not be able to be completed "Online", we will advise you during your call.Delivery will then be made once the payment has cleared in our account and the payment will be exempt from chargebacks.
Back OrdersIf items cannot be made within our normal delivery schedule (see Delivery Schedule for details ) or to your "must receive by" timing, we will email you or contact you (subject to your preference) to give you an estimated delivery time.If you have ordered a number of items and some cannot be made within our delivery schedule, we will email you or contact you to ask if you want to receive part of the order now with the balance to follow.You always have the option to cancel your order without prejudice or cost if you would rather not wait and any payment received will be refunded by us.If you accept part of the order and do not want to wait for the balance then you may request a refund of the part order not available.
Tax ChargesThe product prices, postage/delivery charges and packing costs are inclusive of all UK taxes that we are obliged to collect/pay.
Credit Card SecurityWe use NoChex and PayPal secure sites for Credit & Debit Card payments on-line. You do not need a PayPal account to use their service.Horseco Ltd do not retain or record card details.Deliveries can normally only be made to the same address as that registered to the credit/debit card.If you want a delivery to an alternative address then please contact us before making payment.Delivery to an alternative address means that the order may not be able to be completed "Online", we will advise you during your call.Delivery will then be made once the payment has cleared in our account and the payment will be exempt from chargebacks.
GuaranteePlease also refer to our Returns Policy for undamaged items.All products (except clock mechanisms) have a warranty period of 12 months.Return any item delivered in a damaged or faulty condition within 14 days and we will refund the delivered price plus the return post charge at cost. Allow up to 21 days for us to process the repayment and we will normally refund you using the same payment method that you used to purchase the goods.Images on this site are for reference purposes only. Due to photographic and computer constraints actual colours and finishes may vary from the pictures shown. Also part of the product process is 'artisan' (i.e. not factory) produced and therefore cannot be identical. Minor variations are part of the process and add to the originality of the items. These elements are not considered as "faults".If the fault is in a clock mechanism then do not return the entire item, please post the clock mechanism to us and request a replacement mechanism. Clock mechanisms have a six month guarantee.We reserve the right to refuse a refund in the event that the item is found to have suffered damage after delivery or has been misused or used other than in accordance with instructions or if the problem is due to normal wear and tear.Please ensure that you enclose the Advice Note that contains your details in order that the item can be identified.Please note the following important statement regarding satin and polished surfaces on horseshoes:Horseshoes are industrial items and we try to produce a clean and smooth surface when used for decorative purposes.However, nicks, dents, minor scratches and surface blemishes are part of the life of horseshoes and it is not possible to remove them entirely and are considered part of their character in an artisan produced item.We do not accept the forementioned as faults or a reason for returning the product. All items are photographed before posting as a record of condition.
Reaching UsIf you need to reach us, please email us using the Contact link on the store page,alternatively, you can call our Sales Orders Office on 0788 064 6804 open 8 am to 8pm every dayor write to us at Horseco Ltd., c/o The Bungalow, Norris Lane, Chaddleworth, Berkshire, RG20 7DZ, UK
Returns PolicyReturns Policy for undamaged items:IMPORTANT NOTICE: HOME APPROVAL EXCEPTIONS.Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your order for any product apart from products made to your specifications or personalised or customised.Most products on our website (other than natural horseshoes) are CUSTOMISED and made to order and therefore NOT sold on home approval.If you change your mind about an item, you may return it within 14 days of receipt. We recommend that you obtain proof of delivery.If you are returning the goods because you want to change the specification (eg colour/size) then please re-order through the website.Provided that the item is returned in clean condition and in its original packaging, the cost of the products will be refunded and you should allow up to 21 days from receipt by us of your returned goods for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the goods.Our postage and packaging charges will NOT be refunded and customers are responsible for meeting the cost of return postage for items that are not faulty (see "Guarantee" section for faulty goods).